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STORE POLICY

Shipping

TAXES : We ship from Luxembourg so taxes may apply for international orders (outside of EU), if you refuse to pay for the taxes your parcel will be sent back to us and deducted from your refund. Please consider this before purchase. You can send us an email to have an estimate on your taxes.

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Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please send us a e-mail. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your  responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case El Niyyah will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, you  may make a written claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with El Niyyahl’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to El Niyyah investigation and sole discretion.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Payment Methods

- Credit / Debit Cards
- PAYPAL

Payment Methods
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